Privacy policy

Privacy Policy
Effective Date: 06 May 2025

This Privacy Policy explains how NutriBalance collects, uses, and protects your personal information when you visit or make a purchase from www.mynutribalance.co.uk 


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, postal address, phone number, and payment details when you place an order or register for our newsletter.
  • Device Information: Including your IP address, web browser, time zone, and cookies installed on your device.
  • Order Information: Products purchased, order history, billing/shipping address.
  • Usage Information: Pages you view, time spent on site, links clicked, and browsing behavior.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfil your orders
  • Communicate with you about your order or account
  • Send you marketing emails (if opted in)
  • Improve our website and customer experience
  • Detect and prevent fraud

3. Sharing Your Information

We share your data only when necessary with trusted third-party services, such as:

  • Shopify (our e-commerce platform)
  • Payment gateways (Stripe, PayPal, etc.)
  • Shipping partners
  • Email marketing platforms (like Klaviyo)

We never sell your personal data.


4. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.


5. Data Retention

We retain your order information for our records unless and until you ask us to delete this data.


6. Your Rights (UK and GDPR)

You have the right to:

  • Access, update, or delete your personal information
  • Object to or restrict our use of your data
  • Lodge a complaint with a data protection authority

Please contact us at info@mynutribalance.co.uk to exercise your rights.


7. Security

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure.


8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Please review it periodically.


9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@mynutribalance.co.uk
Address: 9 Loftus Crescent, Newport, South Wales, NP19 0PG, United Kingdom